Frequently Asked Questions (FAQs)
Setting up an account will allow you to order without having to fill in your details every time you shop with us as well as give you benefits such as regular newsletters, and (our favourite bit) exclusive discounts and special offers.
You can sign up right now, or you can start shopping straight away and set your account up when you checkout, whichever suits you best.
Just follow the easy steps on screen and remember to have your payment and address details to hand.
There are no charges for registration on ethincandbeyond.com.
You can change your order whilst you are still browsing and shopping, simply remove it and/or update from ‘My cart’. However, once you have paid for your order online you will not be able to change or cancel it prior to dispatch. The order will be sent to you and then you will have to return it. Please refer to our returns policy for further information.
If you have added all the items you want to the checkout you can click on the ‘Forgot Password’ when you get to Step 1. of the checkout process and follow the prompts to set up a new password. You can also visit the login/register page to set up a new password.
Simply click on the item you wish to buy, select the size and colour required and click ‘add to cart’. You can then continue shopping and add additional items to your cart or click ‘Buy Now’. Once you have finished selecting the items you would like to buy, click on ‘checkout’ in the top right hand corner of the screen. To purchase a product on the website, you first need to sign up to become a member, which you can do at the checkout. Please note; you will need your credit card or net banking (we accept Visa, Mastercard) to place your order.
Unfortunately when you add items to ‘My cart’, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from ‘My cart’ or Checkout Stage 1 in order to continue the checkout process. Please contact firstname.lastname@example.org for support if needed.
We accept credit card payments using VISA and MasterCard. We also accept VISA and Mastercard debit cards. Your card will be debited once the order is placed. Please note the transaction will appear on your statement as Ethnic and beyond.
Alternatively, you can pay via Net Banking with our secure payment gateway.
All prices have a default display that is in Indian Rupees.
If your card is authorised, payment will be taken when the order is placed and you will receive an email confirming that your order has been successful.
Make sure you type your code into the ‘Apply Coupon’ which you will find underneath your items on the ‘my cart’ page when you checkout. Select ‘proceed to order’ to apply the offer or promotion to your order. If you do not apply your code at this point we can’t apply it to the same order later on or once you have placed the order (though you might be able to use it on a subsequent order) Please note only one discount offer can be used per order.
Please always check further terms and conditions supplied with the offer or promotion, or visit our page.
There are a number of ways you can search for a product until you find exactly what you’re looking for. The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section on the left hand side e.g. size, colour, etc. Alternatively, if you know exactly what you want, just type in the style number into our search facility [top right of the Website] and we will find you everything related to your specific search. Once you have found what you want, click ‘add to shopping cart’, and when you’re done shopping, follow the on screen instructions to fill in your payment and delivery details.
We know how frustrating it can be when you have your heart set on an item and you go to buy it but it’s out of stock. However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we add new items every week so you might just find something similar to the one you were looking for. Try browsing through our categories at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections down the left hand side.
Ethnic & Beyond ships within Indian and internationally also.
Ethnic & Beyond charges a flat rate of Rs. 150 for any purchase to be shipped within India.
Ethnic & Beyond ships through Blue Dart Couriers for all online orders within India.
We aim to deliver your order within 7 to 15 days of the order being placed. If your order has not arrived within 10 working days or you have any queries relating to delivery, please email us at email@example.com
If you have special instructions relating to the delivery, please be sure to indicate these in ‘additional instructions’ on the delivery details page as you are checking out.
If there is a problem with your order contact us or email us directly at firstname.lastname@example.org
You can access the Ethnic & Beyond size guide on every product page. Simply click on the ‘size guide’ button.
If you are not completely satisfied with your purchase, refunds and exchanges are welcome subject to all conditions stated in the returns policy. You can return to either the online store as long as the return is made within 15 days of the date shown on the tax invoice and for all ‘change of mind’ purchases all items must be in the original conditions as purchased, with labels and tickets attached. Original Invoice (receipt that came with your order and completed returns for – which you can find in the ‘My Account’ section) must be present. Normal refund entitlements apply to faulty goods. Please refer to the Ethnic & Beyond returns policy for further information.
You can return your items by post to our online store as long as the above conditions are met. Don’t forget to have your invoice as proof of purchase.
In the unlikely event that you don’t receive an email from Ethnic & Beyond advising you of next steps with regards to your refund or exchange within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we’ll get back to you as soon as possible.
If you have returned your parcel using a service that can be tracked, please give us the reference number when you contact us.
Ethnic & Beyond has been developed to look chic with a resolution of 1024 x 768 and be chic with both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer.
If you choose to use an operating system or browser not listed you may experience viewing difficulties.
Log into your account and select ‘change my login/email’. Update your profile with your correct email address and make sure you tick the box at the bottom saying ‘Please send me updates & promotions via email’. Alternatively contact us via email and we can confirm we have your correct email address in our system.